Phone support? Think again!
The power and clarity of the written word is undisputed. There’s a popular saying “if it’s not written down it doesn’t exist”. It’s widely used across many different aspects of business, and for very good reason; explaining complex issues in written form forces a certain clarity that cannot be delivered orally.
Imagine that you need help with a technical problem. Explaining the steps in writing is the perfect way to get the information across clearly and unambiguously. When mistakes and misunderstandings cause delays and cost money, this is the time when you definitely need to be as clear and unambiguous as possible. It’s the perfect medium for hosting service technical support.
Providing all support via email / helpdesk tickets has led Layershift’s support to be formally recognised as offering the best in Western Europe for the last 2 years running (2014 and 2015).
It’s clear that our support systems serve our customers’ needs extremely well. Even so, from time to time we get a pre-sales request asking why we don’t offer technical support via phone. We understand the apprehension; if you’re used to struggling through with other hosting companies who often take days to respond, only to provide inadequate assistance even when it finally arrives – the immediacy of phone support appears compelling. Even though waiting on hold wastes your time, and talking to the wall yields no results, it all seems like a good idea at the time… but truth is it’s not. Not at all. Here’s why:
5 reasons why we don’t leave our customers on hold
Meet the new Plesk 12.5
A new major version of Plesk has been released and we were one of the first hosting providers offering it to our clients. It’s Plesk 12.5 we’re talking about and this release marks major improvements to PHP support amongst other important updates.
All of our new Cloud VPS hosting plans come with Plesk 12.5 and we are excited to bring you this more amazing improvements as they appear.
Merry Christmas to All!
“Our hearts grow tender with childhood memories and love of kindred, and we are better throughout the year for having, in spirit, become a child again at Christmas-time.”
― Laura Ingalls Wilder
Time flies by and yet again Christmas is upon us. At this very special time of year, it is important to us to ensure that you don’t have to worry about server downtime or any hosting problems, so you can take your time to appreciate the most important things in life.
We want to make sure that you have time to become a child again and experience the true spirit of Christmas!
PHP 7 hosting now on our Cloud VPS range
It’s been less than a week since the official release date, but we are proud to say that we fully support early adopters who would like to deploy their application using the latest version of PHP.
Why switch to PHP 7 hosting?
The improvement in performance compared to previous PHP versions is almost unbelievable, reportedly between 25% to 70% increase on major PHP based applications. Not only that, but memory consumption was also reduced significantly, so putting it simply, you can do more with less.
There are a bunch of new features as well, some of which we have been waiting for for a long time:
Scalar type declarations – probably the most controversial of all new features, however by using this marble of code, you will be able to set clear expectations for return values of functions and find possible code errors faster. Together with this feature, they also introduced support for new scalar types: integer, boolean, string and floating-point numbers.
Light up the cloud with our Singapore discounts!
To celebrate the Festival of Lights – Deepavali – and our phenomenal growth since first launching our Singapore range over 4 years ago, we are offering our most popular Singapore Fully Managed Cloud VPS plans with an amazing 50% lifetime discount!
- Fully managed Cloud VPS:4GB at just 74.50 USD / month ( was $149)
- Fully managed Cloud VPS:2GB only 44.50 USD / month ( was $89)
Like the Deepavali sweets, our stock is limited so grab your lifetime discount while you can.